Shipping policy

Online Return Policy

• Returns for unused and unopened products must be requested within 7 days of delivery.

• Customers must email support@onlycloudssmokeshop.com with their order number, photos of the product, and a reason for return before sending any item back.

• If approved, the customer is responsible for return shipping costs unless the item was damaged during shipping.

• Opened, used, or tampered products cannot be returned for health and safety reasons.

• Once we receive and inspect the returned item, refunds will be issued minus any shipping fees.

Damaged or Missing Items (Online Orders Only)

• If an item arrives damaged or an order is missing products, you must contact support@onlycloudssmokeshop.com within 48 hours of delivery with photos of the damaged packaging and product.

• We will investigate the issue and provide either a replacement or store credit.

Final Sale Items

The following items cannot be returned or exchanged, whether purchased in-store or online:

• Opened or used vape devices, pods, or cartridges.

• Glass pieces (pipes, water pipes, rigs, etc.).

• Torches and lighters that have been filled or used.

• Clearance or final sale items.